Effective Date: 29/06/2025
Welcome to Resolute Solutions. These Terms and Conditions (“Terms”) govern your access to and use of our website, resolutesolutions.nz (the “Site”), and the purchase of our products. By using the Site or purchasing from us, you agree to these Terms. If you do not agree, please do not use the Site.
1. Company Overview
Resolute Solutions designs, manufactures, and sells high-quality products. All transactions made through our website are subject to the terms below.
2. Eligibility
You must be at least 18 years old to use this Site or place an order. By using the Site, you represent that you are legally capable of entering into a binding agreement.
3. Use of the Website
You agree to use the Site for lawful purposes only. You must not:
- Violate any applicable laws or regulations
- Interfere with or disrupt the Site or servers
- Transmit any malicious code or harmful data
We reserve the right to restrict or terminate your access if you misuse the Site.
4. Product Information and Availability
We strive to ensure that all product descriptions, pricing, and images are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time, without prior notice. All products are subject to availability and we may limit quantities or discontinue items at our discretion.
5. Orders and Payment
When you place an order, you agree that:
- All information provided is accurate and complete
- You are authorized to use the chosen payment method
- Your order is an offer to buy, which we may accept or reject
We use secure third-party payment processors to handle transactions. Resolute Solutions is not responsible for any transaction issues related to third-party services.
6. Shipping and Delivery
Shipping times are estimates and may vary based on location and availability. We are not responsible for delays caused by courier services, customs, or events beyond our control.
You are responsible for providing accurate shipping details. We are not liable for orders delivered to incorrect or incomplete addresses.
7. Returns and Refunds
Please review our Return Policy for details on returning or exchanging products. We accept returns of eligible items within 5 days of delivery, subject to conditions outlined in the policy.
8. Intellectual Property
All content on this Site—including text, images, product designs, logos, and software—is the property of Resolute Solutions or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, modify, distribute, or exploit any content without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Resolute Solutions shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Any loss or damage resulting from your use or inability to use the Site
- Errors or omissions in any content or product description
Our total liability for any claim arising from your use of the Site or purchase of our products shall not exceed the amount you paid to us for the product in question.
10. Indemnification
You agree to indemnify and hold Resolute Solutions harmless from any claims, losses, liabilities, or expenses arising from your misuse of the Site or violation of these Terms.
11. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use your personal information.
12. Third-Party Links
The Site may contain links to external websites. We are not responsible for the content or practices of third-party sites and encourage you to review their terms and privacy policies separately.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of New Zealand.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised “Effective Date.” Continued use of the Site after changes indicates acceptance.
15. Contact Us
If you have questions about these Terms, please contact:
Resolute Solutions
Email: info@resolutesolutions.nz